Frequently Asked Questions
About your order
Yes, we ship all of our orders with DHL. Taking advantage of both their Express Domestic and Express Worldwide services. As soon as your order leaves our factory, we will send you tracking information so you can follow its whereabouts.
We make your order, individually, by hand and specifically for you. This means it may take slightly longer for your order to get to you. Here are our current lead times.
Ready to Wear Shirts: 2-3 weeks.
Made-to-Measure Shirts: 2-4 weeks.
Bespoke Shirts: 4 weeks.
Nightwear & Womenswear: 2 weeks
If you need your order by a specific date, or it hasn't arrived, please don't hesitate to contact us and a member of our team will be there to assist you.
Unless you are based in the UK (where you will be charged our local 20% VAT rate), you will be charged VAT once your delivery fee has been calculated. Once calculated, this figure will include any local duty or taxes you would be charged in customs. It allows us to send your parcel tax & duty paid to prevent hold-ups in customs.
If you have any further questions, please don't hesitate to contact us; a member of our team will be there to assist you.